Quality Controlling Means Better Results. The need for for commercial cleaning services is on a steady upward trend and not all business owners understand it’s importance. In spaces where a lot of different individuals come and go, high quality commercial cleaning has become even more important.
So, how do you know that the cleaning service you availed is of good quality?
According to Wright in 1999, quality in service operations can be defined as “The right thing at the right place at the right time.” Simple. However, achieving this isn’t always easy. The need for high-quality cleaning services especially considering the risks posed by COVID-19 has become even higher, and being able to achieve the right cleaning at the right place and at the right time has become equally challenging.
At AquaMaid, our cleaning services are quality controlled and NOT by the same group of people who did the cleaning. Let’s face it, inspecting your own work can come with biases, blind spots, and lapses in judgement. We’re only human, and that happens. But where health is concerned, as in our services, there should be no lack of attention to detail.
We achieve good quality control of our cleaning services by having a separate team inspect the cleaning team’s work. This way, a fresh pair of eyes, gloves, and overalls (yes, we supply the team with fresh work gear for every job at every new location) fresh everything, gets to inspect and experience the space we just thoroughly cleaned.
Points to Be Inspected During Quality Control for Cleaning Services
You may be wondering what to check for when deciding on good quality control. Here are some points:
– Technical quality – This includes but is not limited to inspecting the following: tools used, cleaning strategy, pricing, invoicing, cleaning team/agents. Are the latest tools being used for efficient cleaning? Were the tools clean upon arrival and used for their intended purpose? Are the agents or cleaning team appropriately dressed for the job and equipped with the qualifications of using the cleaning tools and equipment?
– Functional quality – What was the experience with the cleaning team like? Were you, as a business or an individual able to communicate clearly and did the cleaning team meet your expectations after the job? Were you offered flexibility as a client? At AquaMaid, we have flexible appointment schedules so that you can get your cleaning done at your convenience. We aim to provide cleaning services without getting in the way of your business’s operations, and we can schedule a time and date most suitable for you.
– Efficiency and cleaning quality – Thorough cleaning doesn’t have to take forever, but being efficient also doesn’t mean sacrificing the quality of cleaning being delivered. In line with technical quality, using the best cleaning tools allows us to conduct our cleaning services efficiently. If you have a lot of spaces you would like to be covered, we have just the right tool for it. We use an which raises the bar when it comes to effectively and efficiently cleaning a space. The charged droplets and fine mist gets to even the hard-to-get-to places that other cleaning tools cannot get to.
Your expectations as a customer should also be taken with high priority. Being able to clearly communicate your needs and specifics can help your selected cleaning crew deliver the results you need.
Furthermore, the quality control team can also check if those personal preferences have been met after the job has been completed.
Retaining and maintaining the excellence we deliver to our clients is at the core of each cleaning service appointment we have. We take pride in conducting professional commercial, interior, and industrial cleaning services among other services. We are able to do this each and every time by removing biases during quality control and take customer feedback to heart.
Your health is important to us, and we do our best to provide you with the cleanest space possible. Our certified team of cleaners have a relentless attention to detail and this is one of the many things that allow us to provide you with high quality cleaning services. Book your appointment today and let us know how we can help you achieve that healthy working environment.
We hope you enjoyed reading this article “Quality Controlling Means Better Results”
At AquaMaid Ltd, we go the extra mile to provide you with thorough and effective office cleaning to help you, your employees, and clients feel safe in the workspace you are in. We care about you and our community. Request a a FREE, no-obligation quote HERE.